TV Repair

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What You Can Do Before Calling A TV Repair Professional

The following are common problems/symptoms along with troubleshooting tips and simple checks that can be used prior to calling for assistance from a TV repair center (please use caution):

No Power (Dead Set)

  • Check the Power LED or indicator on the front of the unit.  If this is a solid color or is flashing, then the unit has power. 
  • Try pressing the manual power button located on the unit.  Does the unit turn on?   If not, then proceed to the next step.   If so, then try using the remote control to turn the unit on.  If the unit does not turn on, then the batteries in the remote may need to be replaced.
  • Verify that the unit has AC power.  Is the power cord plugged in?  Confirm that the wall outlet where the unit is plugged into is good or plug unit into a different wall outlet, which you know definitely has power.  If the unit is plugged into a power source (power strip, surge suppressor, ac power conditioner and etc...) then remove and plug unit directly to a wall outlet.
  • If you have confirmed that you have power to the unit, then it may be necessary to contact a TV repair professional to schedule service.

No Picture, possibly No Sound (Unit Has Power)

  • Press the power button on the unit to confirm unit has power. Usually there will be a Standby/Power LED indicator on the front of the unit, which will change colors and/or turn on/off to indicate power.  Once confirmed proceed with the following steps.  If not, return to 'No Power'  troubleshooting tips and checks.
  • Press any of the following buttons, 'Menu', Volume', ' Channel' or 'Input' possibly located on the unit to help confirm the extent of your problem.  Do you have on-screen display?  If so, check to make sure the TV is on the input that is used for normal viewing or on an input that you are sure should be receiving video information.
  • Confirm that the input chosen corresponds with the video source.  Check connections between your source (cable box, satellite, DVD, Blu-Ray and etc...) and the TV.
  • If you have confirmed that you do not have on-screen display, then it may be necessary to contact a TV repair professional to schedule service.

No Audio, has Picture

  • Make sure the TV is not muted — press the 'Volume Up' button on the front of the unit.
  • Some units may have Secondary Audio Programming (SAP) and this needs to be turned off.  It may be necessary to use the remote control to turn this function off.  (This tip/check may not apply to your particular TV)
  • Confirm that the speakers are 'On'.  Press 'Menu' on the TV or remote control and proceed to the 'Audio' section.  Make sure the speakers are in the 'On' position.  (This tip/check may not apply to your particular TV)
  • Confirm and verify that all inputs are in a 'No Audio' condition by changing inputs. If the problem is specific to only one input, then check connections between that source (cable box, satellite, DVD, Blu-Ray and etc...) and the TV.
  • If you have confirmed that all inputs are experiencing 'No Audio', then it may be necessary to contact a TV repair professional to schedule service.

Poor Picture

  • Press any of the following buttons, 'Menu', 'Volume', Channel' or 'Input' to help confirm the extent of your problem.  Does the on-screen display look normal or is it also showing poor quality?  If the on-screen display appears normal, then proceed to the following tips/checks.
  • An adjustment or setting may have changed in the menu, which can be corrected.  Press 'Menu' on the TV or remote control and proceed to the 'Picture' or 'Video' section.  Adjust the 'Contrast', 'Brightness' , 'Color' and/or 'Tint' for the best possible picture. 
  • If there is more than one TV in your home, check the picture quality of that unit.  A similar problem may be an indication of an antenna, cable or satellite problem.  If so, contact your cable or satellite provider.
  • Confirm and verify that all inputs have a 'Poor Picture' by changing inputs.  If the problem is specific to only one input, then check connections between that source (cable box, satellite, DVD, Blu-Ray and etc...) and the TV.
  • If you have confirmed that the signal source and/or the equipment associated with it are not your problem, then it may be necessary to contact a TV repair professional to schedule service.

If you have the owner's manual for the TV, it is important that you review it and follow any additional information provided by the manufacturer.  This information is usually model specific and may provide additional troubleshooting tips.

By identifying the symptom and confirming where the failure is, you may be able to correct a basic problem.  These simple checks and troubleshooting tips can save you time and money.   Please take the time to check and confirm the failure of your unit, which will help determine if it is necessary to contact a TV repair professional.   

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